Award Categories
The Best Customer Care & Support is for clinics that are winning at supporting their customers. Applicants should identify how their customer care and support strategy results in deeper relationships with patients, high retention rates and great reviews.
The Outstanding Patient Experience during IVF Treatment is for clinics that are providing an outstanding patient experience program. Applicants should identify how their patient experience strategy translates into significant improvements in patient’s overall experience in accessing and receiving fertility care.
The Transparency and Collection of Treatment Outcomes is for clinics that are leading in measuring the care provided to patients and outcomes achieved. Applicants should identify how outcomes are collected and how it is used to improve care delivered.
The Best Marketing Initiative is for clinics that promoted a breakthrough campaign, raising awareness of infertility and treatment options. Applicants should identify how the campaign was built, how it listened and responded to patients, and how it leveraged a creative idea to engage with the audience.
The Best Fertility Clinic Website is for clinics that have delivered on a great website that is both informative and engaging to patients. Applicants should identify how their website goes above and beyond meeting patients’ needs in terms of its design, ease of use, copywriting, interactivity, use of technology, innovation, and content.
The Best Fertility Website is for individuals and organisations that have a great website that is both informative and engaging to patients. Applicants should identify how their website goes above and beyond meeting patients’ needs in terms of its design, ease of use, copywriting, interactivity, use of technology, innovation, and content.
The Best Research and Development Project in Fertility Care is for individuals and organisations that have been outstanding in their research in fertility care. Applicants should describe their research and development project, what problem it is addressing, outcomes achieved and impact to the wider body of knowledge.
The Best Innovation in Fertility Care is for individuals and organisations delivering an innovative service or product in fertility care. Applicants should describe their service/product, why it is innovative, how it has positively impacted patient care in a significant way and demonstrate commercial success (i.e. beyond research stage).
The Best Fertility Book is for individuals who have authored full length books of fiction and nonfiction related to fertility. Applicants should include the book title, describe a short summary of its contents, and explain how it relates to fertility.
The Best Fertility Application is for individuals and organisations who have developed mobile applications related to fertility. Applicants should identify their application, the problem it is addressing and the significant impact it has had on patient care.
The Best Fertility Product is for individuals and organisations who have developed a product related to fertility. Applicants should identify their specific product, the problem it is addressing, how it was developed and the significant impact it has had on patient care.
The Best Fertility Service is for individuals and organisations who have been delivering outstanding patient service in reproductive health. Applicants should identify their specific service and the significant impact it has had on patient care and patient outcomes.
The Life Achievement Award in Fertility Care honours a single individual for his or her lifetime contribution and achievements in reproductive health and patient care. Applicants must show how they have fundamentally advanced fertility care, how those achievements withstood the test of time and have been acknowledged by the general public as well as peers.
