Providing staff training on how to offer emotional support

Webinar overview

Upon presentation to a fertility clinic, patients have often gone through months or years of trying to conceive and present with symptoms of distress, anxiety, depression or reduced quality of life. They have been shown to be reluctant to seek support. It is important that the entire team be trained in identifying at-risk patients, patients identified are managed or appropriately referred for support. A culture of patient-centeredness is encouraged in all clinics, amongst all staff, to facilitate empathy, compassion and care in treatment. It has been shown that patients are willing to trade off ongoing pregnancy rates in favour of care.

Themes covered:

• All staff members should be trained at identifying those who need support
• A culture of patient-centred care should be implemented in the multidisciplinary team at all points of contact from entry to a clinic to exit
• Patients are demanding more and have more access to information; thus highlighting training in staff
• If staff are not trained effectively, burnout and staff retention are also compromised; placing further strain on treatment
• Debriefing allows staff to explore how their own values might influence the ethical codes within which they work
• Staff training enhances patient retention, compliance and thus pregnancy rates, encouraging a holistic supportive environment for the patient upon exit from the clinic

Is it a paid event?

The webinar is FREE for members and non-members of the European Fertility Society. However, the number of seats is limited, so make sure to book yours now!