How to avoid a patient’s dropout?

Fertility Patient Care Training Programme

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This programme is designed for non–medical and medical staff from fertility clinics across different functions who are interested in implementing actions and improving clinic processes to avoid patient dropout. It provides managers and staff working with patients with essential information to transform their organization. This programme also includes:

  • the use of case studies to demonstrate good and bad practice,
  • practical recommendations on how to avoid patient dropout.

The Approach

Discover an integrated approach for patient care during the whole treatment process.


Identify what dropout is, what it means to the clinic and what you can do with it.

The Difference

Learn how to differentiate what you think patients want and what they really need.


Identify the ways in which fertility staff matters can influence and decrease patient dropout.​


This programme is designed for fertility professionals and staff support. It can be dictated in English, Spanish and Italian. The programme requires you to have a device and 1 Mbps (or faster) Internet connection. The device on which you access the program should support one of the following browsers: Chrome 71, Firefox 64, IE 11, Edge 42, Safari 11. The organizers reserve the right to change any details of the Program without notice.


Jakub Dejewski
Chairman, the European Fertility Society

In recent years patient care has become a very important factor for patients when it comes to choosing a fertility clinic, very often becoming a consideration as important as a medical one. As the first fertility patient care organization in Europe we want to support clinics in improving relations with their patients by offering training from some of the most esteemed European professionals engaged in fertility support and care. “We believe that participation in our training will increase the awareness of the importance of positive patients’ experience on their journey to parenthood.

Giuliana Baccino
programme lecturer, Vice Chairman, the European Fertility Society

Patient dropout has become a major concern for fertility clinics. Whilst fertility staff may believe everything is well organized and patient oriented, a considerable number of patients continue to drop out and discontinue treatment even when they are provided with reasonable opportunities for getting pregnant. In many cases, professionals assume that patients leave the clinic due to the psychological stress related to treatment, but scientific data confirms that it is not the main reason. In this course we will explore what actions can be taken to avoid dropouts and what can be improved within the clinic and the within the staff team.


This course aims to be interactive and in a live format. The programme includes 3 live hours, divided in 3 modules. It is recommended that at least one person from each department in the fertility clinic attends.


  • Fertility patients and their unique characteristics and functioning.
  • The difference between dropout and ceasing treatment.
  • How patient–clinic–treatment influences each other.


  • How to communicate bad news in a positive way.
  • Engaging fertility staff into a patient care system.
  • The importance of a positive experience for patients.


  • Practical recommendations to avoid dropout.
  • Case studies.


Giuliana Baccino
Psychologist, and PhD in Health Sciences is in charge of the ”How to avoid Fertility Patient Dropout” course.

Giuliana is a leading expert in the health and fertility fields with more than 20 years of experience as CEO in fertility clinics, and an international advisor in the public and private sectors. She is also Coordinator of the Psychology and Counselling group of the European Society of Human Reproduction and Embryology (ESHRE) and Vice–Chairman of the European Fertility Society (EFS). Giuliana is lecturer in master’s degrees at several Universities.


EUR 1,500
Online course.
Flexible schedule.
Price for non-members is EUR 2,000.
Check how to get the training for free.