Concepts of Patient Experience
Understand what patient experience is, why it should be improved and who needs to be involved in that process.
Outcomes of Patient Experience
Reflect on the consequences of patient experience, including on clinical outcomes, on staff/team and on the overall organization.
Measuring Patient Experience
Identifying what matters to patients when undergoing fertility treatment and how to measure it.
Improving Patient Experience
Determining individual strengths and weaknesses and creating a service improvement plan.