Creating an excellent patient experience.
Basic training.

Fertility Patient Care Training Programme

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Understanding patient experience is a key step in moving toward patient-centered care. This basic course is for admin and clinical staff working in reproductive care who want to learn simple strategies to create an end-to-end excellent patient experience.


  • Develop your knowledge on contemporaneous patient experience practices
  • Explore individual strengths and weaknesses in your patient experience processes
  • Create a service improvement plan to implement patient experience strategies

Concepts of Patient Experience

Understand what patient experience is, why it should be improved and who needs to be involved in that process.

Outcomes of Patient Experience

Reflect on the consequences of patient experience, including on clinical outcomes, on staff/team and on the overall organization.

Measuring Patient Experience

Identifying what matters to patients when undergoing fertility treatment and how to measure it.

Improving Patient Experience

Determining individual strengths and weaknesses and creating a service improvement plan.


This programme is designed for fertility professionals and staff support. It can be dictated in English and Portuguese. The programme requires you to have a device and 1 Mbps (or faster) Internet connection. The device on which you access the program should support one of the following browsers: Chrome 71, Firefox 64, IE 11, Edge 42, Safari 11. The organizers reserve the right to change any details of the Program without notice.


Jakub Dejewski
Chairman, the European Fertility Society

Providing an excellent patient experience goes beyond delivering exceptional care. It encompasses a range of interactions that patients have with the healthcare system, with their own care plan and with clinical and admin staff. As the first fertility patient care organization in Europe we want to support clinics in improving relations with their patients by offering training from some of the most esteemed European professionals engaged in fertility support and care. We believe that participation in our training will help you create an excellent patient experience in your clinic.


Andreia Trigo RN BSc MSc
programme lecturer, founder of Enhanced Fertility

Patient experience is an integral component of healthcare quality that includes several aspects of healthcare delivery that patients value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with healthcare providers. Understanding patient experience is a key step in moving toward patient-centered care. In this basic training, attendees will explore different aspects of the patient journey, how patients’ needs and expectations change overtime and learn how to create an overall excellent patient experience.


The training is delivered either online or onsite. It includes lectures, discussions, individual and group assignments. It is organized around 4 areas of patient experience:

Understanding patient experience

  • What is patient experience?
  • Why should we improve patient experience?

Patient experience and outcomes (0.5h)

  • The impact of patient experience on clinical outcomes

The impact of patient experience on clinical outcomes

  • What matters to patients?
  • Strategies to gather feedback from patients

Improving patient experience

  • Identify individual strengths and weaknesses
  • Determine where improvement is required
  • Creating a service improvement plan



Andreia Trigo RN BSc MSc
programme lecturer, founder of Enhanced Fertility

Andreia Trigo RN BSc MSc is a nurse consultant, researcher, founder of Enhanced Fertility and lecturer at De Montfort University. Her research is focused on leadership, service improvement and patient experience. Over the last 15 years, Andreia Trigo has worked with patients and fertility clinics around the world to improve patient experience before, during and after treatment.


EUR 1,500
Online course.
Flexible schedule.
Price for non-members is EUR 2,000.
Check how to get the training for free.