How to support the emotional wellbeing of Patient Care Staff in fertility clinics?
Basic training.

Fertility Patient Care Training Programme

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This programme is designed for all clinical staff (medical and non-medical) from fertility clinics across different departments who understand the negative impact of staff burnout and are interested in promoting staff wellbeing at work.

This training provides patient care staff and managers the understanding and practical tools to look after their wellbeing at work, set clear boundaries around work/life balance and support each other in the clinic setting, to support their own mental health and ultimately provide high levels of care to patients. It includes group discussions and practical recommendations to allow staff to find solutions that work for them and their teams, that they can implement immediately.


  • Staff will learn practical tools to support their wellbeing and mental health (that they can implement immediately).
  • Improved quality of life for staff – through setting boundaries and learning coping techniques.
  • Prevents staff burnout by using the coping tools learnt in the training.
  • Improved job satisfaction as staff feel listened to and supported in their roles.
  • Improves cross-department staff relationships allowing for more support and awareness when colleagues are struggling.
  • Higher staff retention and lower staff turnover, due to staff feeling supported and happy.
  • Ensures continuity for patients as staff turnover is lower.
  • Increased patient retention due to good experience in the clinic and level of care received.


This programme is designed for fertility professionals and staff support. It can be dictated in English. The programme requires you to have a device and 1 Mbps (or faster) Internet connection. The device on which you access the program should support one of the following browsers: Chrome 71, Firefox 64, IE 11, Edge 42, Safari 11. The organizers reserve the right to change any details of the Program without notice.


Jakub Dejewski
Chairman, the European Fertility Society

The fertility clinic setting is filled with a lack of control, helplessness and emotional challenges for patients. Caregivers often bear the brunt of this emotionally charged journey and require skills to understand and support patients, so they can deliver compassionate patient-centred care. As the first fertility patient care organisation in Europe we want to support clinics in enhancing their patient experience, by offering training from some of the most esteemed European professionals in the field of fertility support and care. “We believe that supporting staff in their roles to avoid burnout will improve their quality of life, reduce staff turnover and increase patient retention”.

Sarah Banks
Programme lecturer, Fertility Coach and Mentor

Studies show that poorer doctor wellbeing is associated with higher likelihood of doctors delivering suboptimal care and a lower likelihood of delivering better quality care. In contrast, higher doctor wellbeing was associated with higher patient satisfaction and better compliance. This indicates that factors such as stress and burnout impact healthcare provision and patient outcomes. Medical staff with less stress, more support and coping mechanisms have more energy and mental resources to direct their full attention to patients. Staff support, training and provision of resources is important to prevent potential burnout of staff, poor job satisfaction and high staff turnover. This training provides patient care staff and managers the understanding and practical tools to look after their wellbeing at work, ultimately provide high levels of care to patients.


This course aims to be interactive and engaging. The programme includes 3 live hours, split into 4 modules.

It is recommended that at least one person from each department in the fertility clinic attends, ideally everyone in the clinic.

  • The impact of burnout and how to prevent staff feeling stressed and burnt out.
  • Learn coping mechanisms for dealing with difficult situations in the clinic.
  • Understand the importance of self-care in and outside of work.
  • Promoting wellbeing at work
    looking after yourself and your colleagues, and how the clinic can support staff wellbeing.

Avoiding burnout

  • Signs of burnout and stress.
  • Dealing with negative emotions – what things do you find most difficult to cope with?
  • Reducing stress and negative thinking.
  • Avoiding burnout – practical recommendations.

Coping tools for difficult situations at work

  • Coping with delivering bad news.
  • Coping with patients that are upset and aggressive
  • Delivering compassionate care – to patients and colleagues

Setting boundaries and self-care at home

  • How to cope after a bad day – what do you do, who do you offload to, how do you avoid taking your emotions home with you?
  • The importance of self-care.
  • Setting boundaries – physically and emotionally to separate work and home life

Wellbeing at work

  • Self-care at work.
  • Looking after yourself and your colleagues.
  • Team building and support.
  • Practical ideas to implement in the clinic.
  • Group discussion – what else can staff do to protect their emotional health and what else can the clinic do to further support staff?


Sarah Banks
Programme lecturer, Fertility Coach and Mentor

Sarah Banks is a qualified Personal Development Coach, and author of the IVF Positivity Planner, a unique coaching journal that helps people cope whilst going through IVF, and an international best seller. Sarah has been working in the field of fertility for 5 years, raising the awareness of infertility and the need for support, and is a member of the EFS guidelines board, helping to develop patient support guidance. Sarah provides training to fertility professionals across the world, helping them create a strong emotional support service and she runs numerous online and face to face support groups, providing much needed peer understanding and support. Through her work and her own personal IVF journey, Sarah has a deep understanding of the impact to emotional and mental health that infertility causes, and the support that is needed.


EUR 1,500
Online course.
Flexible schedule.
Price for non-members is EUR 2,000.
Check how to get the training for free.